WE ARE NO LONGER SERVICING HOVERBOARD REPAIRS AT THIS TIME. PLEASE REFER TO OUR FREE HOVERBOARD REPAIR GUIDES.
Is your hoverboard broken? Have us repair your hoverboard for you with our professional hoverboard shop services. We fix hoverboards day in and day out and know exactly what we're doing.
How Does the Repair Service Work?
- Pay for the repair service on this page by selecting the type of board you're having repaired that's closest to your board and adding it to your cart. Make sure to check our list below of hoverboards we do and DO NOT repair.
- Fill out our hoverboard repair request form. Print the copy that is emailed to you afterwards and include it in your shipment.
- Create your own shipping label (we suggest UPS.com) and send your broken hoverboard to us: Attention Daniel; 4575 Dean Martin Dr #1501, Las Vegas NV 89103.
- Drop off your (well-packed) hoverboard to a UPS Store or request UPS to pick it up or at your local USPS Post Office. You must choose ground shipping as hoverboards are required to be shipped via ground.
- We inspect your hoverboard and send it back to you when the repair is complete (usually within a week or so of receiving it). You will receive an email with tracking once the repair ships back.
NOTE: You must pay for and create your own label to ship your broken hoverboard to us using the address above. The return shipping is included in your price at checkout.
How to Package the Hoverboard
You would be surprised at how poorly some of our customers package their hoverboard, expecting it to be shipped back to them and not be broken again during the return shipping process. We highly recommend reading this detailed guide on how to package a hoverboard for mail.
If you're unable to find the original box, then please package the hoverboard at least 2 inches from the outside of the box using bubble wrap no less than 1/2" thick, wrapped around the hoverboard tightly so it doesn't come loose. Packing peanuts are an absolute nightmare. Its drafty in our repair shop so please don't do this to us.
If for some reason, you do send us the hoverboard in packaging that we can't use to return back to you, please do us both a favor and contact us about purchasing a new hoverboard box and we'll gladly package your repaired hoverboard in it on its return back to you so it reaches you safely.
How am I charged?
For most repairs, the charge is simply the flat rate fee as seen on this page. If your hoverboard is acutely damaged, such as having been water damaged, numerous problems, or a DIY repair gone bad, then we may request an additional fee or consider it irreparable.
How long does it take?
We typically fix your hoverboard within 1 week of receiving it. Exceptions are made for hoverboards that have previously been worked on, have been damaged by water, have special parts, or have been damaged during transit to us.
How much is return shipping?
Shipping back to you is based on your location and is calculated at checkout when you pay. We will ship all hoverboards via ground shipping from UPS or USPS.
What if I live in Canada, Hawaii, or Alaska?
We can still fix your hoverboard. You will, however, need to remove your battery prior to shipping it to us, as the batteries are prohibited from being shipped on a plane. If you ship your hoverboard to us from any of these restricted locations, we will not be able to return your battery.
Problems We Fix
There are a lot of things that can go wrong with a hoverboard. Don't worry though, we can fix just about every one of them. Here are some examples of common hoverboard problems:
- Hoverboard won't balance on one side or at all
- Hoverboard red light blinking
- Hoverboard won't stay charged
- Hoverboard won't turn on
- Hoverboard won't turn off
- Hoverboard broken in half
Supported Models
We fix just about every type of hoverboard there is which includes, but is not limited to, the following:
- Unbranded Hoverboards
- Smart Balance Wheel
- Skque
- Halo Rover
- EPIKGO
- MegaWheels T1 / Megawheels T2
- CHO 6.5”
- NHT 6.5”
- CXM R2 6.5”
- Koowheel S36 6.5”
- Halo Go 6.5”
- HoverHeart 6.5”
- Razor Hovertrax 1.0
- StreetSaw DailySaw
- StreetSaw AlienSaw
- StreetSaw FutureSaw
- Skque X1
- Coocheer
- Hoverzon S Series
- CXInWalk 6.5”
- V-Fire 6.5”
- Swagtron T1
- Jetson V8
- GoTrax Hoverfly ECO
- HoverHeart 6.5”
- EverCross Challenger 8.5”
Unsupported Models
There are some models that we cannot get parts for as they are proprietary to their respective companies. We do not repair the following hoverboards so please do not order our service if your model is included in the following list:
- Razor Hovertrax 2.0
- Swagtron T5
- Veeko 6.5”
- CHIC 6.5”
- Jetson V12
- Swagtron T580
- Jetson V5
- Jetson V6 XL Off-Road
- Swagtron T5
- Swagtron T6 Off-Road
- Tomoloo K1
- Tomoloo Q2
- Tomoloo V2
- MegaWheels X2
- GoTrax Hoverfly XL
- CXM
- Gyroor
- Razor Hovertrax 1.5 6.5”
- Razor Hovertrax 2.0 6.5”
- Hover-1 HY-H1 6.5”
- Hoverzon XS Series 2.0
- Koowheel K1 6.5” / 8.0”
- Koowheel K5 6.5”
What We May Not Repair
- Hoverboards that have previously been worked on by yourself or anybody who made an attempt to repair it and were unable to. We are not a junkyard, so please do not send us a box full of parts to have us put together like a jigsaw puzzle. We strongly prefer to fix broken hoverboards that are still fully assembled. We reserve the right to NOT repair a hoverboard that is sent to us in pieces and we also reserve the right to NOT return any hoverboards sent to us that are in pieces.
- Hoverboards that have had, or have Bluetooth. Our standard parts do not come with Bluetooth, as Bluetooth is an extra feature on most hoverboards. If you insist on having your Bluetooth fixed in addition to the problems we repair above, please contact us. There will be an additional fee to add Bluetooth.
What We DO NOT Repair
- Hoverboards that have incurred water damages.
- Cosmetic damages such as broken shells, sliced pads, pushed in light housings, scratches to the rims, etc. unless specifically commissioned to do so prior to shipment.
- LED light up hoverboard wheels
- Mobile app functionality
Irreparable Hoverboards
In the situation that your hoverboard is deemed to be irreparable, we will contact you asking if you would like your hoverboard returned to you or if you'd like us to dispose of it for you.
Repair Process & Refunds
Once we have received your hoverboard the repair process has begun and no refunds will be given. We first inspect the outer packaging, noting any damage and how you packaged it. We then carefully open the package and search for your hoverboard repair request form.
Once we know who the hoverboard belongs to, we perform a diagnosis on the broken hoverboard. After our diagnosis, we determine if we have the hoverboard parts in stock and either perform the repair or order the parts needed. After repairing the hoverboard, we package it up in the same box it was received in and return it to you.
Returns
Due to the nature of our business being the sale and installation of replacement electronic parts, there are no returns allowed unless considered DOA (dead on arrival). In the case of DOA parts, you must contact us within 14 days and we will dispatch replacement parts to exchange for the DOA parts.
If we decide to accept a return for any reason it is at our sole discretion and your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, you must have purchased it on our website www.hoverboardrepair.com as we require a receipt / proof of purchase.
Any item that is returned without an RMA will be denied a refund. You must contact us prior to returning goods in order to have your return accepted.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If we approved a return for you and you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale items are denoted by a special price with the regular price struck out.
Exchanges (if applicable)
We only replace items that have manufacturer defects or were delivered in damaged condition. WE DO NOT EXCHANGE ITEMS THAT WERE DAMAGED DURING INSTALL. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Attention Daniel; 4575 Dean Martin Dr #1501, Las Vegas NV 89103..
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Insurance
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and any loss by a shipping company is not our responsibility.
