Professional hoverboard diagnosis is $39.99. The extent of our services is to suggest replacement parts for a single hoverboard For us to properly diagnosis please provide us with the following:
- A video of the symptoms that the hoverboard is showing, causing it to not work.
- A close up photograph of the mainboard (large circuit board) showing the color, any writing or logos, and the main area of the circuit board. Please clear away the wires so we can have a good view.
- A close up photograph of the side boards (smaller sized circuit boards near the wheels) showing the color, any writing, and the clips / sockets of the board.
- A DETAILED paragraph explaining exactly what the hoverboard is doing that you think is wrong.
IMPORTANT: If the hoverboard has a red blinking light in the middle of it please provide the number of times that it blinks before it pauses and resets the blinking pattern.
We may ask you to perform a test on the hoverboard and provide us with feedback on how that test went. The results of that test will help us clarify what is wrong with the hoverboard.
If we are unable to diagnose the problem, meaning that we are unable to give you an answer to what is wrong in our initial email, we will cancel or refund the order.
Please note that once a diagnosis is made there are no refunds. You may purchase the necessary parts from us at your discretion. We are not responsible for damages caused by installation by an unlicensed professional, damages made from improper installation, or replacement of parts purchased based on our advice. Our services are provided as educational purposes only and what you do with the information is your responsibility.
Due to the nature of our business being the sale and installation of replacement electronic parts, there are no returns allowed unless considered DOA (dead on arrival). In the case of DOA parts, you must contact us within 14 days and we will dispatch replacement parts to exchange for the DOA parts.
If we decide to accept a return for any reason it is at our sole discretion and your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, you must have purchased it on our website www.hoverboardrepair.com as we require a receipt / proof of purchase.
Any item that is returned without an RMA will be denied a refund. You must contact us prior to returning goods in order to have your return accepted.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If we approved a return for you and you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale items are denoted by a special price with the regular price struck out.
Exchanges (if applicable)
We only replace items that have manufacturer defects or were delivered in damaged condition. WE DO NOT EXCHANGE ITEMS THAT WERE DAMAGED DURING INSTALL. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Attention Daniel; 4575 Dean Martin Dr #1501, Las Vegas NV 89103..
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and any loss by a shipping company is not our responsibility.